Your garage door broke and you are ready to place an order for service, but maybe you are not sure how to describe the problem. What should you do? Click read more below to know How to Take Garage Door Pictures for Your Service Coordinator & Tech.
While we can interpret most verbal descriptions and be prepared to correct your reported problem on the first visit, it can be helpful to text or email some photos to the service coordinator. While it may take a few moments to provide us with these photos, the payback can be significant as your effort may save a second trip. This saves you money in terms of the service invoice as well as the time and inconvenience of a second service appointment.
In the example to the left, this photo tells us the garage area has one standard lift track assembly, one low headroom track assembly, the door on the left has extension or stretch type springs and the doors are steel insulated. The spring type on the right hand door cannot be determined. In the photo to the right we can tell what brand of electric opener is present and that this equipment is quite old.
By knowing this we can often determine the availability of parts and discuss the viability of a repair.
If there is an obvious broken part, a close up photo of that part will be useful as well. If the door has damaged panels a few photos can assist us in product identification.
A straight on photo of the exterior, a straight on photo of the interior, a close up of the section meeting rail and a photo of any brand or serial number information can be useful. It is easiest to see the meeting rails as the door travels through the curved portion of the track. Raise the door until the upper section begins to enter the horizontal portion of the track. This reveals the lower meeting rail of the upper section and the upper meeting rail of the lower section – the photo is easy to take from outside of the track assembly. In the photo to the left, we can clearly see this detail of the door section. If the lower section is damaged, a close up of the bottom seal and bottom seal retainer is also valuable. If the door is working it is easiest to raise it until the bottom edge is resting in the curved portion of the tracking, then snap a photo just as you did for the section meeting rail.
With today’s technology it only takes a couple of moments to collect this information. So – if your garage door system has been damaged or is broken and a verbal description is not coming to you easily, snap a few photos and our service coordinator should have everything he needs to provide you with the highest level of service possible.
Should you have a garage door service requirement in the Central New Jersey area, contact Overhead Door Co. of Central Jersey at 908-722-5785, submit your service request and photos here:
or visit us on the web at www.OverheadDoorCo.com. Serving this area for over 45 years, we look forward to assisting you with your garage door system repairs and upgrades.